bob World 2.0 features Conversational Banking, Personal Financial
Management,
Hyper-Personalisation and Advanced Security features
Mumbai : Bank of
Baroda, one of India's leading public sector banks, announced the launch of bob
World 2.0, its next-generation mobile banking application. The
app was demonstrated to Shri Sanjay Lohiya, Secretary, Department of Financial
Services (DFS), Ministry of Finance, Govt of India along with Dr. Debadatta
Chand, Managing Director & CEO, Bank of Baroda and Executive Directors of
the Bank at the Global Fintech Fest (GFF) 2026 in Mumbai on 11th
September 2026.
Representing the next phase of the Bank’s digital
transformation journey, bob World 2.0 - Powered by AI, delivers a future-ready
banking experience and lays the foundation for a unified omni channel digital
banking ecosystem that will progressively extend across mobile and internet
banking channels. Built on a modern microservices-based digital
architecture and designed as an intelligent financial ecosystem, bob World 2.0
delivers a smarter, more personalised, conversational and secure banking
experience.
At the heart of bob World 2.0 are four key capabilities – voice-enabled
payments and navigation allow customers to initiate transactions and access
functionalities through voice command, a comprehensive Personal Financial
Management (PFM) module that enables customers to gain a holistic view of
their finances and improves financial wellness; enhanced
hyper-personalisation and persona-based customer experience tailored to
individual customer needs such as Senior Citizens, Women, NRIs, Millennials and
a multi-layered security framework that provides real-time protection.
Speaking on the launch, Dr. Debadatta Chand,
Managing Director & CEO, Bank of Baroda said, “As banking
becomes increasingly digital, customers expect experiences that are
intuitive, intelligent, secure and highly
personalised. With bob World 2.0, we have reimagined mobile
banking around our customers' needs, combining financial wellness tools, voice-enabled
AI-driven engagement and personalised customer experiences on a single
platform. As a forward-looking, customer-centric institution, we remain committed
to continuously innovating and building a future-ready digital banking ecosystem that will continue to
evolve with the changing needs and expectations of our customers."